TOTAL QUALITY MANAGEMENT (BME613A)

TOTAL QUALITY MANAGEMENT

Course Code BME613A
CIE Marks 50
Teaching Hours/Week (L:T:P: S) 3­0­0 
SEE Marks 50
Total Hours of Pedagogy 40 
Total Marks 100
Credits 03 
Exam Hours 03
Examination type (SEE) Theory

Module­ 1

Principles and Practice:

Definition, basic approach, gurus of TQM, TQM Framework, awareness, defining quality, historical review, obstacles, benefits of TQM.

Quality Management Systems: Introduction, benefits of ISO registration, ISO 9000 series of standards, ISO 9001 requirements.

Module­ 2

Leadership:

Definition, characteristics of quality leaders, leadership concept, characteristics of effective people, ethics, the Deming philosophy,

Role of TQM leaders, implementation, core values, concepts and framework, strategic planning communication, decision making,

Module­ 3

Customer Satisfaction and Customer Involvement:

Customer Satisfaction: customer and customer perception of quality, feedback, using customer complaints, service quality, translating needs into requirements, customer retention, case studies.

Employee Involvement – Motivation, employee surveys, empowerment, teams, suggestion system, recognition and reward, gain sharing, performance appraisal, unions and employee involvement, case studies.

Module­ 4

Continuous Process Improvement:

The Juran trilogy, improvement strategies, types of problems, the PDSA Cycle, problem­solving methods, Kaizen, reengineering, six sigma, case studies.

Statistical Process Control: Pareto diagram, process flow diagram, cause and effect diagram, check sheets, histograms, statistical fundamentals, Control charts, state of control, out of control process, control charts for variables, control charts for attributes, scatter diagrams, case studies.

Module ­5

Total Productive Maintenance (TPM):

Definition, Types of Maintenance, Steps in introduction of TPM in an organization, Pillars of TPM – 5S, Jishu Hozen, Quality Maintenance, Planned Maintenance.

Quality by Design (QbD): Definition, Key components of QbD, Role of QbD in Pharmaceutical Industry, Benefits and Challenges of QbD. Environmental Management Systems (EMS): Definition, Basic EMS, EMS under ISO 14001, Costs and Benefits of EMS.

Suggested Learning Resources:

Books

1. Total Quality Management Dale H. Besterfield Pearson Education India, Edition 03. ISBN: 8129702606,

2. Total Quality Management for Engineers M. Zairi Wood head Publishing ISBN:185573024

3. Managing for Quality and Performance Excellence James R. Evans and William M Lindsay Cengage Learning. 9th edition

4. Four revolutions in management Shoji Shiba, Alan Graham, David Walden Oregon 1990

5. Organizational Excellence through TQM H. Lal New age Publications 200864 Engineering Optimization Methods and Applications A Ravindran, K, M. Ragsdell Willey India Private Limited 2nd Edition,2006

6. Introduction to Operations Research­ Concepts and Cases F.S. Hillier. G.J. Lieberman Tata McGraw Hill 9th Edition, 2010